Refund & Return Policy

Last updated: August 30, 2026

We want you and your pet to love your WordyPaws buttons. If something isn't right, here's how we handle it.

Damaged, defective, or wrong item

If your order arrives damaged, doesn't work, or isn't what you ordered, email wordybarks@gmail.com within 14 days of delivery with your order number and a photo or short video of the issue. We'll send a free replacement or issue a full refund — your choice. You usually won't need to send anything back.

Changed your mind?

You can return unused items in their original packaging within 30 days of delivery for a refund of the product price.

• Email wordybarks@gmail.com with your order number to start a return. We'll reply with the return address and instructions. Please don't ship anything back before hearing from us.
• Return shipping is paid by the customer, and we recommend using a tracked service.
• Items must be unused, with all parts and original packaging. Used or damaged returns may be refused or partially refunded.
• Original shipping charges (if any) are non-refundable.

Refund timing

Once we receive and inspect your return (or approve a damage claim), we'll refund your original payment method within 5 business days. Your bank or card issuer may take an additional 5–10 business days to post it.

Lost or delayed packages

• If tracking hasn't updated for 10 business days, contact us and we'll investigate with the carrier and reship or refund.
• If tracking shows "delivered" but you didn't receive it, check with neighbors and your local carrier first, then contact us within 7 days so we can file a claim.

Order changes and cancellations

Orders are sent to our fulfillment partner quickly. You can request a cancellation or address change within 12 hours of placing your order by emailing wordybarks@gmail.com. After that, the order may already be processing and can't be changed; you're welcome to use the 30-day return process instead.

Non-returnable

• Items marked "final sale"
• Gift cards
• Items returned without contacting us first, or after 30 days

Questions?

Email wordybarks@gmail.com — we typically reply within 1 business day.